Frequently Asked Questions.

Services

What does your landscaping service include?

Our landscaping service covers garden design, turf laying, tree and shrub planting, pruning, mulching, and ongoing outdoor maintenance to keep your property looking its best year-round.

Yes, we work closely with clients to design landscapes that suit their property style, functionality, and budget.

We offer regular lawn mowing, hedge trimming, weed control, fertilizing, seasonal planting, and full garden maintenance.

We offer regular lawn mowing, hedge trimming, weed control, fertilizing, seasonal planting, and full garden maintenance.

Our commercial office cleaning covers dusting, vacuuming, sanitising desks, kitchen and bathroom cleaning, rubbish disposal, and window/glass cleaning.

Yes, we provide flexible scheduling, including after-hours and weekend cleaning, to minimize disruption.

We provide rapid response services for flood and water damage restoration to minimise structural damage and mold growth.

Our team handles water extraction, drying, dehumidification, sanitization, and full property restoration.

Yes, we provide streak-free window cleaning for homes, offices, and commercial buildings.

We use professional equipment and safety techniques to clean windows at any height safely and effectively.

We use deep steam cleaning and hot water extraction to remove dirt, stains, and allergens from carpets.

Typically 3–6 hours, depending on room ventilation and carpet type.

Stripping and sealing removes old polish, stains, and dirt, then applies a protective coating to extend your floor’s life and restore its shine.

We work on vinyl, tile, stone, and other hard surfaces.

Yes, we offer prompt rubbish and waste removal, including green waste, household junk, and office clearance.

Absolutely. We provide tailored solutions for both residential and commercial clients.

Our fleet cleaning covers exterior washing, interior vacuuming, window cleaning, and sanitisation of company vehicles.

Yes, we can come to your premises and clean multiple vehicles on-site for convenience.

Booking & Scheduling

How can I book a service with Auzi Facility Management?

You can book directly through our website quotation form or contact form, call our office, or email us. Once we receive your request, our team will confirm availability and schedule a convenient time.

 

For regular cleaning and maintenance, we recommend booking at least 48 hours in advance. However, we also provide urgent and same-day services depending on availability.

 

Payments

What payment methods do you accept?

We accept bank transfers, credit/debit cards, and approved business accounts for ongoing clients.

Yes, all our services come with a detailed invoice for your records and tax purposes.

 

Service Areas

What areas do you service?

We provide cleaning and facility management services across Canberra and the surrounding regions. For larger projects, we also cater to extended areas upon request.

Yes, a small travel fee may apply for areas outside our standard service zone.

 

Staff & Insurance

Are your staff trained and insured?

Absolutely. All our staff are police-checked, fully trained, and covered under public liability and workers’ compensation insurance.

Yes, we carefully vet every employee to ensure professionalism, reliability, and safety at your premises.

Products & Equipment

Do I need to provide cleaning products or equipment?

No, our team arrives fully equipped with professional-grade tools and eco-friendly cleaning products.

Yes, we carefully vet every employee to ensure professionalism, reliability, and safety at your premises.