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Website Privacy Policy

This Privacy Policy applies to all personal information collected by AUZI FACILITY MANAGEMENT PTY LTD (referred to as we, us, or our) via the website located at www.auzifacilitymanagement.com.au (Website).

1. What Information Do We Collect?

The type of Personal Information we collect depends on how you use our Website. The information we collect and hold about you may include:

  • Name
  • Email address
  • Phone number
  • Address

2. Types of Information

The Privacy Act 1998 (Cth) (Privacy Act) categorizes information into Personal Information and Sensitive Information:

a. Personal Information

This refers to information or opinions about an identified individual or someone who is reasonably identifiable, whether:

  • The information is true or not.
  • The information is recorded in material form or not.

If the information does not disclose your identity or make it possible to ascertain your identity, it is not classified as Personal Information and does not fall under this Privacy Policy.

b. Sensitive Information

This includes details about:

  • Racial or ethnic origin
  • Political opinions or memberships
  • Religious or philosophical beliefs
  • Trade union or professional body membership
  • Criminal records
  • Health information

Sensitive Information will only be used:

  1. For the primary purpose for which it was obtained.
  2. For a secondary purpose that is directly related to the primary purpose.
  3. With your consent or as required by law.

3. How We Collect Your Personal Information

We may collect Personal Information from you when you:

  • Input details into our Website or related app.
  • Provide the information to us in any other way.

Additionally, we may collect cookies from your computer to monitor Website usage and customize your experience. However, cookies generally do not personally identify you.

We do not typically collect Sensitive Information, but if we do, we will comply with the appropriate privacy obligations.

Whenever practical, we collect information directly from you. However, we may also receive information from third parties, in which case we will inform you about it.

4. Purpose of Collection

We collect Personal Information to:

  • Provide you with the best service experience on our Website.
  • Keep in touch with you about developments in our business.

We generally only disclose Personal Information to service providers who assist us in running the Website. Occasionally, your Personal Information may also be accessed by maintenance or support personnel.

By using our Website, you consent to receiving direct marketing materials. However:

  • We will only use your Personal Information for marketing if we obtained it directly from you.
  • Our marketing will only include material you would reasonably expect to receive.
  • We do not use Sensitive Information for direct marketing.
  • All direct marketing materials will include an unsubscribe option.

5. Security, Access & Correction

We take reasonable measures to protect your Personal Information from unauthorized access, misuse, modification, or disclosure.

When your Personal Information is no longer required, we will:

  • Take reasonable steps to destroy, anonymize, or de-identify it.
  • Retain most client files and records for a maximum of 7 years to fulfill legal record-keeping obligations.

Under the Australian Privacy Principles:

  1. You have the right to access the Personal Information we hold about you (Australian Privacy Principle 12).
  2. You can request corrections to inaccurate Personal Information (Australian Privacy Principle 13).

To access or correct your information, please contact us using the details at the bottom of this policy.

6. Complaint Procedure

If you have a complaint regarding the handling of your Personal Information, you can contact us using the details below.

Your complaint will be reviewed by Rohit Gupta, and we may request further details to clarify your concerns. If your complaint is justified, we will take appropriate action.

If you are not satisfied with the resolution, you may refer your complaint to the Office of the Australian Information Commissioner.

7. Overseas Transfer

We do not disclose your Personal Information outside Australia unless you request us to do so.

If you request an overseas transfer of your data:

  • The recipient will not be required to comply with Australian Privacy Principles.
  • We will not be liable for any misuse or mishandling of your data overseas.

8. How to Contact Us

If you have questions, access requests, or complaints regarding our Privacy Policy, please contact:

📧 Email: rohit@auzifacilitymanagement.com.au